What should you check when choosing and booking a taxi?
Look for an identifiable provider, clear fare agreement, safe vehicle, reachable contact details and a receipt.
How can you recognise a professional taxi?
Check the company details and visible driver and fare information. The vehicle should be clean, safe and roadworthy.
What should you do after a problematic taxi journey?
Contact the taxi company first and retain the booking, vehicle registration, journey time and payment evidence.
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Must a taxi explain the fare before departure?
Ask which fare system applies. A fixed price should state what is included, while meter tariffs should be clearly available.
Can I pay by card in every taxi?
Not necessarily. Ask which payment methods are accepted before departure and request a receipt after payment.
Where can I complain about a taxi journey?
Contact the taxi company first and ask for its complaints procedure. Keep the confirmation, receipt, registration and journey time.